Terms and Conditions
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online accommodations reservation service provided on these pages and through the website (the "service") are owned, operated and provided by Bookings-Unlimited and is provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
Through the website, we (Bookings-Unlimited) provide an online platform through which all types of accommodations (for example Hotels, Game Lodge, Lodge, Country House, Guest House, Bed & Breakfasts, Self Catering, Backpacker and Caravan/Camping collectively the "accommodation(s)"), can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through Bookings-Unlimited, you enter into a direct (legally binding) contractual relationship with the “Accommodation” at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the “Accommodation”, transmitting the details of your reservation to the relevant “Accommodation” and sending you a confirmation email for and on behalf of the “Accommodation” provider.
When rendering our services, the information that we disclose is based on the information provided to us by accommodation establishment. As such, the “Accommodation” are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each “Accommodation” remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodations made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
All accommodation reservations are subject to expected availability as determined by the participating establishments' management. Availability may be restricted, severely limited or blocked out during peak periods, which vary between destinations. For instance, a peak period can be expected during school holidays and long weekends at popular holiday destinations or perhaps during particular week days or conventions at hotels near business centres. Please note that during peak periods, establishments may have a restricted number of rooms available but not necessarily at the specified rate.
Free of charge
Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.
Accommodation providers pay a commission (being a small percentage of the room price) to Bookings-Unlimited after the guest has stayed at (and paid) the accommodation.
Cancellation and no-show
By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the accommodation so they know when to expect you to avoid cancellation of your room or charge of the no-show fee. Bookings -Unlimited does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the accommodation.
(Further) correspondence and communication
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form.
Bookings-Unlimited disclaims any liability or responsibility for any communication with the accommodation on or through its platform. You cannot derive any rights from any request to, or communication with the accommodation or (any form of) acknowledgement of receipt of any communication or request. Bookings-Unlimited cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the accommodation.
In order to duly complete and secure your reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number.
Guest will be required to create a login when they do a booking. The login details will direct them to a “Manage Bookings” console. The Guest will be able to manage his bookings and cancelations in the console. The guest is also able to do an Establishment Review.
The Guest will create a booking and make a direct payment to the “Accommodation” the Guest is required to send confirmation of the reservation to the Establishment. The Accommodation will update the extranet to avoid double bookings.
The “Accommodation” will be sent the Contract/Agreement with Bookings-Unlimited that will stipulate what our commission fees are and what is expected when making use of the extranet.
Establishments standard cancellation, deposit and late arrival policies apply, which vary from establishment to establishment.
Participating establishments may change from time to time and Bookings-Unlimited will not be held responsible for establishments cancelling their contracts. Bookings- Unlimited will however endeavour to secure compliance by all associated establishments.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Whether the property you stay at charges you (or has charged you) for your room or per person, or we are facilitating the payment of the room price or per person price, you agree and acknowledge that the property is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. Bookings-Unlimited is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price or per person price to the relevant tax authorities.
Corporate intellectual property rights
You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the site, and that You will not acquire any right, title, or interest in or to the site except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.